You can message us any time using the chat window on our website. If you'd rather email, that's completely fine. Just write to support@infraredi.com.
Email support@infraredi.com for anything to do with your order, shipping or delivery, a damaged or faulty device, warranty, returns or refunds, or questions about using your device.
To help us reply faster, please include:
your order number, if you have it
the email address you used to place your order
photos or a short video if something is damaged or not working
We don't have a phone line, but every chat and email is answered by our team. We reply 8am–6pm Monday to Friday in Australia, and 8am–5pm Monday to Friday in the US, UK and Canada.