Frequently Asked Questions
How is the device shipped?
We use express shipping to ensure a quick and safe delivery of your device to your front door. We provide free shipping.
How much is shipping?
We provide free shipping to your door.
What is your return policy?
We provide a 60 day risk free trial for every Infraredi device. Try it out for 60 days and if you don't absolutely love it, you can return it and receive a refund.
Does red light therapy work through clothes?
Yes and no. Red Light therapy does not penetrate through clothing or bandages as it visible to the eye. However near infrared light, which is invisible to the eye, will penetrate through clothes and many bandages and dressings.
How often do I need to use red light therapy?
This depends on the condition you are treating. For most conditions, daily use for at least four weeks is recommended. Please head to our blog for a more in depth answer.
